Classic Roasted Makhana (Unflavoured)

Auric Roots

At Auric Roots, we are committed to delivering fresh, high-quality products. Due to the nature of food items, we follow a limited return policy as outlined below.

1️⃣ Returns

As our products are consumable food items, we do not accept returns once the package has been opened or delivered, except in the following cases:

• The product is damaged during transit

• The wrong product was delivered

• The product is expired at the time of delivery

If you experience any of the above issues, please contact us within 24 hours of delivery.

2️⃣ Refund Eligibility

To be eligible for a refund or replacement:

• You must notify us within 24 hours of receiving the product

• Provide clear photos of the product and packaging

• Share your order number and contact details

Refunds or replacements will be processed only after verification.

3️⃣ Refund Process

Once your request is approved:

• Refunds will be processed within 5–7 business days

• The amount will be credited to your original payment method

• Processing time may vary depending on your bank or payment provider

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4️⃣ Cancellations

Orders can be cancelled only before they are shipped.Once dispatched, cancellation requests will not be accepted.

5️⃣ Non-Returnable Items

• Opened or used products

• Products damaged due to improper storage after delivery

• Requests made after 24 hours of delivery

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6️⃣ Contact Us

For return or refund requests, please contact:

📧 Email: support@auricroots.com📞 (Optional phone number)

Please include your order ID for faster resolution.

⚠️ Important Note

As we deal in food products, we prioritize hygiene and safety. Therefore, we maintain a strict return policy in compliance with food safety standards.

Auric Roots

At Auric Roots, we aim to deliver your order quickly and safely so you can enjoy your snacks without delay.

📦 Order Processing

• All orders are processed within 24–48 hours of confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once your order is shipped, you will receive a confirmation email or message with tracking details.

  
  

🚚 Shipping Timeline

• Metro Cities: 2–4 business days

• Other Locations: 3–7 business days

Delivery timelines may vary depending on your location and courier partner availability.

💰 Shipping Charges

• Shipping charges (if applicable) will be calculated at checkout.

• We may offer free shipping on orders above a certain amount (if applicable).

  
  

📍 Delivery Address

Please ensure your shipping address and contact details are accurate at the time of placing the order. Auric Roots is not responsible for delays due to incorrect information.

⚠️ Delays

While we strive for timely delivery, delays may occur due to:

• Weather conditions

• Courier disruptions

• High demand periods

We appreciate your patience in such situations.

📩 Need Help?

For shipping-related queries, contact us at:📧 support@auricroots.com

Please mention your order ID for faster assistance.