Auric Roots
At Auric Roots, we are committed to delivering fresh, high-quality products. Due to the nature of food items, we follow a limited return policy as outlined below.
1️⃣ Returns
As our products are consumable food items, we do not accept returns once the package has been opened or delivered, except in the following cases:
The product is damaged during transit
The wrong product was delivered
The product is expired at the time of delivery
If you experience any of the above issues, please contact us within 24 hours of delivery.
2️⃣ Refund Eligibility
To be eligible for a refund or replacement:
You must notify us within 24 hours of receiving the product
Provide clear photos of the product and packaging
Share your order number and contact details
Refunds or replacements will be processed only after verification.
3️⃣ Refund Process
Once your request is approved:
Refunds will be processed within 5–7 business days
The amount will be credited to your original payment method
Processing time may vary depending on your bank or payment provider
4️⃣ Cancellations
Orders can be cancelled only before they are shipped.Once dispatched, cancellation requests will not be accepted.
5️⃣ Non-Returnable Items
6️⃣ Contact Us
For return or refund requests, please contact:
📧 Email: support@auricroots.com📞 (Optional phone number)
Please include your order ID for faster resolution.
⚠️ Important Note
As we deal in food products, we prioritize hygiene and safety. Therefore, we maintain a strict return policy in compliance with food safety standards.
